Last updated: 8 October 2026
This policy explains cancellations and refunds on Dentus, provided by TANL Business App Studio Private Limited ("TANL", "we"). It has two parts: plans paid by dentists and clinics to Dentus, and payments made by patients to clinics.
A. Dentus plans (dentists and clinics)
- Free trial: every new clinic gets 15 days free with every feature. Nothing is charged during the trial, so there is nothing to cancel.
- Cancelling: a plan paid by period (monthly or yearly) simply ends at the end of the period paid; there is nothing to cancel. If automatic renewal is on, you can turn it off at any time on the My plan page of the portal; no further charge is made and the period already paid stays active until its end.
- Refunds: payments for a period that has started are not refunded, in full or in part, because the Service stays fully available until the end of that period. We do refund in full:
- a charge made twice or by mistake;
- an automatic-renewal charge you ask us to cancel within 7 days of the charge, if you have not used the portal or the Dentus Doctor app since that charge;
- a period during which the Service was unavailable for more than 7 days in a row because of a fault on our side (refund in proportion to the days lost).
- How to ask: write to contact@dentusapp.com from the email of your Dentus account, with the date and amount of the payment. We reply within 2 working days.
B. Patient payments to clinics
- Payments for appointments and treatment plans are made to the clinic. Each clinic sets its own cancellation policy, which the app shows before you book and pay. It says until when you can cancel or move a visit for free, and what part of the payment the clinic keeps if you cancel later or do not come.
- When you cancel in the app within the clinic's free-cancellation time, the refund is started automatically. When you cancel later, the clinic's policy decides the amount refunded.
- If the clinic cancels or cannot see you, you are refunded in full.
- Treatment plans (packages of visits): visits already used are not refunded. A visit cancelled or moved too late may count as used, as stated in the clinic's policy.
- Loyalty points and offers: points used on a cancelled booking are returned to your account as stated in the clinic's policy; offer discounts are not paid out in cash.
- Questions about a treatment or a refund amount should first go to the clinic. If you cannot resolve it, write to us and we will help.
C. Timing and method
Refunds go back to the original payment method (card, UPI, net banking or wallet) through Razorpay. They are started within 2 working days of approval and usually reach your account within 5 to 7 working days, depending on your bank.
Contact
Refund questions: contact@dentusapp.com. TANL Business App Studio Private Limited, IREO Skyon, HNO 309 BLN0, A2, FL NO-A2-309, Sector 60, Gurugram, Haryana 122011, India.