Terms and Conditions

Last updated: 8 October 2026

These Terms and Conditions ("Terms") govern the use of Dentus: the website dentusapp.com, the dentist web portal portal.dentusapp.com, the Dentus Doctor app and the Dentus patient app (together, the "Service"). The Service is provided by TANL Business App Studio Private Limited (CIN U70200HR2024PTC124033), IREO Skyon, HNO 309 BLN0, A2, FL NO-A2-309, Sector 60, Gurugram, Haryana 122011, India ("TANL", "we", "us").

By creating an account or using the Service, you agree to these Terms and to our Privacy Policy and Refund and Cancellation Policy. If you do not agree, please do not use the Service. You must be at least 18 years old to create an account; a parent or guardian manages the account of a minor patient.

1. What Dentus is

Dentus is software that helps dental clinics run their practice (online booking, calendar, patients, treatments, treatment plans, payments, offers, loyalty points, reminders and a branded patient app) and helps patients book and pay their dental care.

Dentus does not provide dental or medical care. Diagnosis, treatment, prescriptions, prices of treatments and the clinic's own policies are the sole responsibility of the dentist and the clinic. Dentus is not a party to the agreement between a patient and a clinic.

2. Accounts

  • You sign in with your mobile number and a one-time code sent by SMS, and on the portal also with your email and password. Keep your access private; you are responsible for activity on your account.
  • Information you give must be true and kept up to date. Dentists must hold a valid registration with the Dental Council of India or a State Dental Council and give it in their profile.
  • New dentist accounts are checked by the Dentus team before patients can book them. We may refuse or suspend an account that gives false information, breaks these Terms or the law, or puts patients at risk.
  • You can delete your account at any time from the app or by writing to us. Records that the law requires a clinic to keep (for example treatment and payment records) may be kept by the clinic.

3. Plans for dentists and clinics

  • Plans: Solo (1 clinic, 1 dentist) and Clinic (up to 3 clinics and 5 dentists, owner included). Current prices are shown on dentusapp.com and on the My plan page of the portal. Prices include GST.
  • Free trial: a clinic owner who chooses a plan gets every feature free for 15 days. No payment is needed to start. If the Dentus team approves the profile after the trial has started, the 15 days restart on the approval day.
  • Payment: plans are paid in advance, monthly or yearly, on the web portal (My plan) through our payment partner Razorpay. Nothing is sold in the mobile apps. We do not store card details.
  • Renewal: a plan does not renew by itself unless you turn on automatic renewal. Paying before the end of a period adds the new period after the current one, so no day is lost. We remind you by email (and in the portal) 7, 3 and 1 day(s) before the end.
  • Automatic renewal (when offered): if you turn it on, you authorise us, through Razorpay, to charge the same card or UPI AutoPay mandate at the start of each new period at the price shown when you turned it on. Your bank or Razorpay notifies you before each charge as required by the Reserve Bank of India. You can turn it off at any time on My plan; the period already paid stays active until its end.
  • Changing plan: during the free trial you can switch freely. After that, a new plan starts when it is paid; automatic renewal of the old plan stops.
  • When a plan ends: the portal and the Dentus Doctor app pause (only My plan stays open) and patients cannot book new visits online. Your clinic, patients and history are kept and everything reopens as soon as the plan is paid.
  • Price changes: we may change prices for future periods. We tell you by email at least 30 days before a change affects an automatic renewal.

4. Clinics' responsibilities

  • Clinics set their own treatments, prices, GST, opening hours, cancellation policy, treatment plans, offers and loyalty points, and must honour what they publish in the app.
  • Clinics are responsible for the accuracy of their profile and for obtaining any consent needed from patients for the data they record (for example medical records).
  • Clinics must not use patients' contact details for anything other than their care and the messages the Service sends on their behalf.

5. Patients: bookings and payments

  • A booking is confirmed by the clinic. The clinic may ask for an advance or full payment online, or payment at the clinic.
  • Online payments are processed by Razorpay. Prices, GST, offers and loyalty points are set by the clinic.
  • Each clinic's cancellation policy (how late you can cancel or move a visit, what is refunded, and how treatment-plan visits and loyalty points are handled) is shown in the app before you book and pay. Refunds follow our Refund and Cancellation Policy.

6. Acceptable use

You must not misuse the Service: no false bookings, no access to other people's data, no attempts to break, copy or overload the Service, no unlawful, offensive or misleading content in posts, offers or reviews. Reviews must reflect a real visit.

7. Content and intellectual property

The Service, its software, design and the Dentus name belong to TANL. You keep the rights to the content you add (photos, posts, offers) and allow us to show it in the Service for your clinic and its patients.

8. Availability and liability

  • We work to keep the Service available and secure but cannot promise it will never be interrupted. We may carry out maintenance or improve features.
  • To the extent the law allows, TANL is not liable for indirect losses, for the acts of clinics or patients, or for the dental care provided. Our total liability to a clinic is limited to the amount it paid us for the Service in the 12 months before the claim.
  • Nothing in these Terms limits rights you have under Indian consumer protection law.

9. Suspension and termination

You can stop using the Service and delete your account at any time. We may suspend or close an account that breaks these Terms or the law, after notice where possible.

10. Changes to these Terms

We may update these Terms. We show the date of the last update above and tell registered dentists of important changes by email. Continuing to use the Service after a change means you accept it.

11. Law and disputes

These Terms are governed by the laws of India. Courts in Gurugram, Haryana have jurisdiction, without affecting any right you have to approach a consumer forum.

12. Contact and grievances

Questions, complaints or grievances: contact@dentusapp.com. Grievance Officer: Laurent Gonnet, TANL Business App Studio Private Limited, at the address above. We acknowledge grievances within 48 hours and resolve them within 15 days.